When you own a house there’s always something that needs attention. If you’re lucky, you can alternate the fun projects such as a new bathroom or a rehabbed deck with the necessary, but unsexy projects like replacing the roof or windows, and achieve some sense of satisfaction with the expense of homeownership. If your house is as old as mine (110 years), I wish you good luck with that.
My investment this summer was of the latter sort – adding gutters to the east side of my house in the hopes of preventing water from coming into my basement. I know that it is irresponsible to hire the first contractor you meet, but I wish it wasn’t. It’s just such a headache having to contact companies and schedule appointments and go through the same process multiple times. Sadly, this is probably my number one reason for delaying projects.
The process for this recent job was pretty typical, I suppose. I started by searching “gutters” on All Over Albany in the hopes that someone else had broached this topic in recent years. Sure enough, there was a thread from a couple of years with a strong winner when it came to customer satisfaction. I emailed the contractor and waited for a response…and….nothing. A week or so later, I emailed a second time and followed up with a phone call and message and still…nothing. I moved on.
I contacted two other potential installers – Huff n Puff and Ipek. I’ve never used Huff n Puff, but they were quick with a response and we set up a meeting. Ipek, who did my roof a number of years ago, took a bit longer to return my call and when they did, I was in the middle of a run and asked them to phone back later, which they didn’t. Huff n Puff was looking better and better.
The salesman came when promised and provided me with pricing which, as he explained, would be out of line with other companies due to their product being superior. He left and I planned to follow-up again with Ipek. But, wait! I received a phone call within a day or so from the salesman and learned that at their weekly business meeting, my project was discussed and they came up with a new option making their price about 25% less than previously quoted. Done, deposit paid and scheduled. Great.
Until, of course, the installers came and determined that they couldn’t hang the gutters because of some sort of issue with the fascia of my house, at least not for the agreed upon price. Back to square one. As tired of the process as if I had installed the damn gutters myself, I called Ipek again. This time we connected and one of the same people who had worked on my roof, came out and gave me an estimate lower than either estimate I had received from Huff n Puff. A few days later my gutters were installed and, ironically, we’ve been pretty much rainless since.